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In this role, you will lead data-driven decision-making processes, providing insights that drive business strategy and operational efficiency. You will work closely with cross-functional teams, including finance, marketing, operations, and product development, to analyze complex datasets, develop actionable insights, and support strategic initiatives.
Our clients' Customer Success (CS) Data and Analytics team has an exciting opportunity to tackle some of the hardest problems in developing a virtual expert platform using analytics. We are seeking a seasoned Senior Business Data Analyst who is a data-driven individual with excellent analytical skills, agile mindset, and a passion for delivering high impact insights.
Role Description
Data Analysis and Interpretation:
Analyze large, complex datasets to identify trends, patterns, and insights that support business decision-making.
Develop and maintain dashboards and reports that provide real-time visibility into key business metrics and performance indicators.
Interpret data to provide actionable recommendations for improving business processes and strategies.
Business Intelligence and Reporting:
Design, develop, and manage business intelligence solutions, including data models, queries, and reports.
Create and maintain standardized and ad-hoc reports for various departments, ensuring data accuracy and relevance.
Collaborate with stakeholders to define and prioritize reporting requirements and deliver insights that meet business needs.
Strategic Decision Support:
Work with senior leadership to identify and evaluate opportunities for business growth and operational efficiency.
Provide data-driven insights and recommendations that influence strategic initiatives, product development, and market expansion.
Support financial forecasting, budgeting, and scenario planning with in-depth data analysis.
Data Quality and Governance:
Ensure data integrity, accuracy, and consistency across all data sources and reports.
Develop and implement data governance policies and procedures to standardize data management practices.
Monitor and resolve data quality issues, working with IT and data engineering teams as necessary.
Advanced Analytics and Modeling:
Utilize advanced analytics techniques, including predictive modeling, statistical analysis, and machine learning, to forecast business outcomes and identify risks.
Develop and maintain financial, operational, and customer models to support scenario analysis and decision-making.
Experiment with new data analysis tools and methodologies to improve the depth and accuracy of insights.
Cross-Functional Collaboration:
Collaborate with key stakeholders, including finance, marketing, product development, and operations, to understand their data needs and deliver insights that drive business results.
Act as a liaison between business units and technical teams, translating business requirements into technical specifications for data collection and reporting.
Participate in cross-functional projects, providing analytical support and ensuring alignment with business goals.
Mentorship and Leadership:
Mentor and guide junior data analysts, providing technical and analytical expertise to enhance their skills and knowledge.
Lead and manage data analysis projects, ensuring timely delivery of high-quality insights.
Foster a data-driven culture within the organization by promoting the use of analytics in decision-making processes.
Continuous Improvement:
Identify opportunities to improve data collection, analysis, and reporting processes, driving efficiency and effectiveness.
Stay current with industry trends, best practices, and emerging technologies in data analytics and business intelligence.
Proactively seek out new data sources and tools that can enhance the organization’s analytical capabilities.
What you'll do
Bachelor’s degree in Business, Economics, Finance, Data Science, Statistics, or a related field; Master’s degree preferred.
5+ years of experience in data analysis, business intelligence, or a related field, with a proven track record of delivering actionable insights.
Strong proficiency in data analysis tools and languages, such as SQL, Python, R, and Excel.
Experience with business intelligence tools like Tableau, Power BI, or Looker.
Solid understanding of data warehousing, ETL processes, and data governance practices.
Strong analytical and problem-solving skills, with the ability to work with large and complex datasets.
Excellent communication skills, with the ability to present complex data in a clear and concise manner to non-technical stakeholders.
Ability to manage multiple projects and priorities in a fast-paced environment.
Qualifications
Our clients in North America.
Who you'll work with
Proactiviti provides competitive salaries, professional training and certifications, performance bonuses, and modern equipment and software.
Salary & Benefits
Senior Business Data Analyst
LATAM
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Remote