Salesforce Administrator

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Be your best and authentic self.

If you are excited to work on impactful projects with interesting and diverse clients in North America, Canada, Asia, and Europe - then this might just be the place for you.

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Proactiviti offers competitive compensation, training, and hardware and software.

Salary & Benefits

Our clients in North America.

Who you'll work with

Salesforce Configuration and Customization

Manage and maintain the Salesforce platform, including the configuration of objects, fields, record types, page layouts, and validation rules.
Develop and implement workflows, process builder, and automation tools to streamline business processes.
Create and manage custom reports, dashboards, and views to provide actionable insights and data analytics for end-users.

User Management

Perform user management tasks, including setting up new users, managing profiles, roles, and permission sets.
Provide ongoing support and training to Salesforce users, ensuring they understand and utilize the platform effectively.
Monitor system usage and user adoption, implementing strategies to improve user engagement and platform efficiency.

Data Management

Ensure data integrity and quality within Salesforce by performing regular data audits, deduplication, and cleansing activities.
Manage data imports, exports, and updates using tools such as Data Loader, ensuring data consistency and accuracy.
Develop and maintain data management best practices, including data governance and compliance with organizational policies.

Security and Compliance

Implement and maintain Salesforce security measures, including profiles, roles, field-level security, and sharing rules, to protect sensitive data.
Conduct regular security assessments and audits to ensure the platform complies with industry standards and regulations.
Stay current with Salesforce security best practices and proactively address potential security vulnerabilities.

System Maintenance and Optimization

Perform regular system maintenance tasks, including installing Salesforce updates, managing releases, and monitoring system performance.
Identify and implement enhancements to improve the platform's performance, usability, and scalability.
Troubleshoot and resolve issues related to Salesforce configurations, integrations, and third-party applications.

Process Improvement and Best Practices

Collaborate with stakeholders to identify opportunities to enhance and optimize Salesforce processes.
Implement Salesforce best practices and leverage platform capabilities to maximize efficiency and business value.
Stay up-to-date with Salesforce releases, new features, and best practices by engaging with the Salesforce Trailblazer Community and completing relevant training.

Documentation and Training

Document Salesforce configurations, processes, and procedures to support knowledge sharing and future maintenance.
Develop training materials and conduct training sessions for new and existing users to promote platform adoption and proficiency.
Provide ongoing support and guidance to users, addressing questions, issues, and enhancement requests.

What you'll do

Proficiency in English (Spoken, Written, Comprehension) to at least C1 Cambridge English proficiency level.
Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience.
Salesforce Certified Administrator certification is required; Advanced Administrator certification is a plus.
2+ years of hands-on experience as a Salesforce Administrator, including experience with Salesforce configuration, customization, and user support.
Strong knowledge of Salesforce platform capabilities, including objects, fields, workflows, process builder, and security models.
Proficiency in data management tools, such as Data Loader, and experience with data import, export, and cleansing.
Excellent problem-solving skills, with the ability to analyze complex business requirements and implement effective solutions.
Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
Detail-oriented, organized, and capable of managing multiple tasks and projects simultaneously.

Preferred Qualifications:

Salesforce Certified Advanced Administrator or other relevant Salesforce certifications (e.g., Platform App Builder, Sales Cloud Consultant).
Experience with Salesforce integrations using tools such as Zapier, MuleSoft, or other middleware.
Familiarity with Agile methodologies and experience working in an Agile project environment.
Knowledge of additional Salesforce products, such as Sales Cloud, Service Cloud, or Experience Cloud.

Qualifications

Role Description

In this role, you’ll not only be the go-to expert for all things Salesforce but also the strategic partner who turns complex business requirements into streamlined, automated solutions. You'll work across teams to ensure our Salesforce platform is optimized, user-friendly, and a key driver in our growth story. If you thrive on making data-driven decisions, love working in a fast-paced environment, and want to be part of a company that values innovation and continuous improvement, this is the role for you!